68 Participants
Managers across the Nordic countries collaborated and aligned a strategy to their next year roadmap.
Challenge
The executive leadership team in Customer Service Nordic Area, usually set the direction for the coming year. Due to big changes within the company there was a need to involve, engage and align all managers on how the next year roadmap should apply to the company’s’ overall strategy.
Results
The results of the 2-day Rapid Solution Workshop was firstly, insights to market trends and customer expectations from key stakeholders.
Secondly, based on these insights, the group developed several strategic initiatives. Among these, the group chose 15 strategic initiatives to detail the quality and robustness of and link to their Must Win Battles.
Thirdly, the initiatives were detailed into one-pagers and were arranged, aligned and committed into the Customer Service roadmap for the coming year.
Outcome
Enabled managers to initiate and succeed with the agreed strategic initiatives to meet their goals and customer expectations.
All managers became ambassadors for the roadmap and it enabled them to give clear communication to all employees about what was going to happen next year.
Did we mention that the overall rating was 6.4 out of 7 for our deliverables?
