Global Transformation Programme – ERP Rollout Across 35 CountriesTransformative ERP Implementation 🚀

Core team 45+

A global organization undertook a large-scale ERP transformation across finance, operations, procurement, and commercial functions, spanning 6 continents and 35 countries.

Challenge

Before joinging the programme, the first pilot go-live was rejected by users due to poor UX and required a complete re-design with end-users. The re-design introduced additional vendors, layered with diverse regional legal requirements and three parallel rollout teams. 

The challenge was clear: with already dissatisfied end-users, how to deliver on time and within scope when 70–90% of similar transformations fail?

Results

1. Clear governance and ways of working from day one

A robust governance and communication model was established early, featuring a strong Global SteerCo, structured meeting cadence, and clearly defined decision-making forums. This enabled prioritization, transparency, and momentum - even when hard choices had to be made.

2. Team building as a deliberate practice

For each rollout, team cohesion was prioritized rather than treated as an afterthought. We built trust, understanding, and mutual respect across nationalities, time zones, and collaboration styles. Even in remote settings, investing in relationships proved essential.

3. Bi-annual Alignment Workshops™️

Every six months, supported by the Rapid Solution Workshop^TM process and technology, the core project team gathered to reflect, align, and refine. These sessions ensured lessons learned were applied continuously, knowledge silos were avoided, and the team moved forward with a shared understanding rather than relying on local best guesses.

Outcome

The transformation has reshaped how the business works, creating one consistent way of operating across finance, procurement, and commercial.

• 2,000+ days saved annually through efficiencies achieved by automation and centralization, freeing teams to focus on analysis and strategy

• High-quality, granular data enabling early trend detection, proactive risk management, and stronger margin control

• One consistent source of truth across all entities, improving transparency, auditability, and financial control

• Faster decision-making powered by real-time insights, standardized reporting, and shared dashboards across teams

• Greater scalability, enabling confident expansion into new markets without reinventing processes or retraining teams

This case demonstrates that with clarity, collaboration, and commitment, transformation success is possible.

You can also read one of the vendor’s case story based on the implementation.